Frequently Asked Questions

  • 1. General questions
  • 2. Technical questions
  • 3. Financial questions
  • 4. Affiliate program

We successfully trade in cryptocurrency exchanges, ICO, Forex, and also invest in start-ups. Read more about the company on "About Us" page.

?How to register on TRADEX to start earning?

In the account registration web form, enter your name, login, valid email address, a payment PIN to confirm withdrawal operations and a secure password (remember it and do not tell anyone, it will be required for each authorization on the website). By registering on the TRADEX platform, you agree with the User Agreement and Privacy Policy.

?The password from my account is irretrievably lost/forgotten, what should I do?

Before password recovery, make sure that you enter all the login data correctly. In case of a repeated unsuccessful attempt to log in to the account, click "Recover password", enter E-mail and wait for the message with a new password.

?Do I take the risk by investing money on the TRADEX platform?

Of course, as a registered user who is truly aware of the principles of conducting business activities of the Company, you are warned of the numerous financial risks associated with investment activity, and shall use as a deposit money in an amount that does not affect personal welfare in case of its loss.

?What is included in the set of measures you use to ensure security?

Reliable and tested DDOS attack security of any level, SSL certificates with extended verification (EV) for guaranteed secure connection and encryption of all data, as well as a unique code architecture that multiply hampers any suspicious actions or hacker attacks.

?How to create a deposit?

Choose an investment plan that best suits you according to the terms of the profit calculation and the deposit term, and deposit money in dollars or cryptocurrency using any payment system available for transactions.

?What payment systems are available for cash transactions?

We work with the most convenient and popular payment services, such as PerfectMoney, AdvancedCash, Payeer, NixMoney, Bitcoin, Litecoin, Dogecoin, Ethereum, Zcash, BitcoinCash, DASH.

?What are the financial limits for cash deposit/withdrawal?

The minimum deposit amount for daily plans is 10 USD, for after-plans – 100 USD. The maximum amount available for depositing on all plans is 20,000 USD. The minimum amount available for withdrawal is 0.1 USD (0.0001 BTC, 0.01 LTC, 1000 DOGE, 0.003 ETH, 0.004 ZEC, 0.003 BCH, 0.003 DASH). The maximum amount is not limited.

?How long do I need to deposit money after the deposit is created?

We provide 30 minutes for full payment of the cryptocurrency deposit after its creation. There is no time limit for deposits in USD.

?When will the open deposit be available for withdrawal?

The deposit will be available for withdrawal immediately after the end of its validity period in accordance with the terms of the selected investment plan.

?I want to change the rules for the deposit return or the schedule for calculating profits, is this possible?

Change in the terms of the investment plan is strictly excluded.

?When will the deposit made in cryptocurrency be activated in my personal account?

The cryptocurrency deposit becomes active after confirmation of the blockchain network. This usually takes about 15 minutes, but sometimes more time is needed.

?When and how is the profit accrued on the deposit?

On daily plans, profit is accrued automatically every day in the amount of the interest rate specified in the tariff, during the entire deposit term. On after-plans, all profit is paid at a time in the end of the term of the selected plan. The deposit is activated from after full payment of the deposit created.

?How to withdraw the received profit?

In your personal account, select "Withdrawal ", carefully specify payment details, enter the correct PIN code to confirm the payment, and click "Withdraw Cash."

?When will I receive funds to my personal account in the payment system?

Transactions on withdrawal of USD, BTC, LTC and DOGE are instantaneous and automatic. ETH, ZEC, BCH and DASH are withdrawn in manual mode. Please note, sometimes waiting time of withdrawal can last up to 24 hours.

?I have made a withdrawal, but cash did not come, what should I do?

Do not worry, and please contact the Support Team not earlier than 24 hours after the withdrawal. Most likely we already know about this problem and solve it before you contact us.

?What is the affiliate program?

This is a publicly announced incentive campaign, where the User receives a certain reward for each referral involved.

?Who is a referral?

A user who registered on the investment platform through your personal referral link.

?What are the terms of the affiliate program?

We pay 5% of each deposit made by your 1st level referral, 2% for the 2nd level referral, and 1% for the 3rd level referral. Also, it is possible to increase the interest rate to 7%, becoming our Representative. For more information on terms, see the "Affiliate Program" page.

?How to participate in the affiliate program?

Just invite your friends to TRADEX for active investment activities using a referral link in your personal account.

?How many referrals can I involve in TRADEX?

No limitations.

?When is referral remuneration accrued?

The bonus is calculated automatically at the time when your referral creates a deposit.

?How to become a Representative?

Apply for the "Representative" status through a feedback form specifying your name, email, country and city of residence. Links to your photos and personal account profiles like Skype, Telegram, Facebook and Twitter are welcome. The application will be processed within 24 hours.

Still have questions? Contact us!